Returns Policy for Shoka-Asia.COM
Effective Date: 20 September 2023
At Shoka-Asia.COM, we are committed to providing you with the best shopping experience possible. We understand that sometimes you may need to return a product for various reasons. To ensure a hassle-free returns process, we have outlined our Returns Policy below for customers in Saudi Arabia.
- Eligibility for Returns: We accept returns for the following reasons:
- Defective or damaged products.
- Products that do not match the description on our website.
- Wrong product received.
- Returns Period: You may initiate a return within 14 days from the date of delivery.
- Conditions for Returns: To be eligible for a return, the product must meet the following conditions:
- The product must be in its original condition, unused, and in its original packaging.
- All tags, labels, and accessories must be intact and included.
- Proof of purchase (order number, invoice, or receipt) is required.
- How to Initiate a Return: To initiate a return, please follow these steps: a. Log in to your account on our website. b. Go to the “Order History” section. c. Select the order containing the item you wish to return. d. Click on the “Return Items” button and follow the instructions.
- Return Shipping: We will provide a prepaid return label for eligible returns. Please use this label to return the item. If the return is not due to a mistake on our part, the cost of return shipping will be deducted from your refund.
- Inspection and Processing: Once we receive your returned item, our team will inspect it to ensure it meets our return conditions. If the return is approved, we will process your refund or replacement within 30 days.
- Refunds:
- For payments made through credit/debit cards, the refund will be credited to the same card used for the purchase.
- For payments made through other methods (e.g., cash on delivery), we will issue the refund through the preferred method you choose.
- Replacements: If you prefer a replacement item, we will send it to you as soon as possible, subject to availability.
- Non-Returnable Items: Certain items, such as perishable goods, personalized or custom-made products, and hygiene-related items, may not be eligible for returns unless they are defective.
- Customer Support: If you have any questions or need assistance with your return, please contact our customer support team at shoka.asia@gmail.com or 059812-1749.
- Changes to the Returns Policy: We reserve the right to update or modify this Returns Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the update.
By shopping with Shoka-Asia.COM, you agree to abide by this Returns Policy. We appreciate your trust in us and strive to provide you with excellent products and customer service.
Thank you for choosing us for your online shopping needs.
Sincerely,
Shoka-Asia.COM
shoka.asia@gmail.com
